The utility announced, about 1,600 of the meters can run fast in warm temperatures, which leads them to miscalculate electric bills. It's a small percentage of the 2-million Smartmeters that have been installed at homes and businesses.
PG&E plans to replace the meters at no cost to customers, and issue full refunds to anyone who received an inaccurate bill. The company says average refund will be about $40.00 per customer. PG&E will also issue a $25.00 credit for customer inconvenience.
Any customers with questions can contact PG&E Smartmeter Help Line at 1-866-743-0263.
