Car high-tech controls creating headaches for many drivers

In a Consumer Reports survey, drivers of recent model cars reported high-tech controls were giving them trouble.
February 24, 2014 3:05:11 PM PST
If you're having trouble working your car radio or can't get your Bluetooth to function, you're not alone. In Consumer Reports National Research Center's survey of its subscribers, drivers of recent model cars reported the high-tech controls were giving them lots of trouble.

In the survey, covering more than a million vehicles, owners of Cadillacs, Fords, Hondas, and Lincolns had the most complaints with electronics. So Consumer Reports recontacted thousands of them to explain what was wrong.

Sixty percent who had infotainment systems said they were difficult to learn. And one-third complained that a feature didn't work properly.

More older drivers found the systems to be complicated to use at first. On the other hand, younger drivers reported the most problems. That may be because they use the systems more.

Consumer Reports says its survey shows some electronic dashboard controls have been relatively trouble-free. They include the systems from Audi, BMW, Chrysler, and Lexus.


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