Car Owner Satisfaction survey

Margot Kim Image
Tuesday, January 9, 2018
Car Owner Satisfaction survey
How much do you love your car? Would you buy it again if you could? That's the question Consumer Reports asks in its annual Owner-Satisfaction survey.

How much do you love your car? Would you buy it again if you could? That's the questioConsumer Reports asks in its annual Owner-Satisfaction survey.

Now the results are in -- here's a peek at which cars delivered on their promises!

At Consumer Reports' 327-acre auto test track, new cars are put through the paces each year, as engineers perform safety, driving, and comfort evaluations. But Consumer Report's car ratings also factor in how real people who drive the car every day feel about their purchase.

Consumer Reports Auto Expert, Nick Kurczewski said, "Along with our professional car testing, we survey car owners to get their real-world experiences -- How satisfied are they with their car? Did the car meet their expectations and would they buy it again?"

So after tallying over a half a million responses, which vehicles are carrying the most satisfied drivers?

Nearly 90-percent of Toyota Prius owners would buy their hybrid again, putting it at the top of all compact cars. Owners say the car is great value for the money!

The Mazda CX-5 was the top Compact SUV. 82-percent would buy it again, saying they love how it drives, and how it looks!

The Honda Odyssey was the favorite Minivan, with 88 -percent of owners saying they would buy it again, citing its comfort, styling, and driving.

Want a touch of luxury? Lincoln's new Continental wowed its owners; 91-percent said they would give their luxury sedan another go, telling Consumer Report they were happy with the driving and comfort level in its spacious cabin.

The Ford F-350 took the top truck spot and made its buyers happy this year, with nine out ten of owners saying they would buy their truck again. Customers were particularly pleased with the driving experience and rugged styling of this heavy-duty pickup.

Consumer Reports factors the data from owner satisfaction survey into a vehicle's overall car ratings.

And the most disliked car in Consumer Reports survey - the Mercedes-Benz GLA. Buyers thought this car was a terrible value that failed to deliver on the expectation of luxury. Ouch.

Want to avoid buyer's remorse? Check out ConsumerReport.org/reliability.