FTD, Groupon get complaints, offer flower refunds

Groupon customers were offered $20 off a $40 purchase from FTD last week. But some customers found the flowers were priced lower as sale items on FTD's own website. They complained on the Internet that FTD inflated prices for Groupon customers to make up for the discount.

But FTD President Rob Apatoff says that's not so. He says it was clear on the sites that the coupon didn't apply to sale items.

Still, Apatoff says his company will credit the customers' accounts to give them the lower price because of the confusion. Both companies also say they'll make full refunds if people aren't satisfied.

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