Monica Manzo's driver's license expired last month, hoping to speed up the renewal process, Monica headed straight to the Clovis DMV office Monday, but the news wasn't good.
Manzo said, "I thought I was going to come in here and they were going to issue me my driver's license in a week or two at most."
Reporter asked: "What did they tell you?"
Manzo replied, "My driver's license isn't going to be issued for 60 to 90 days."
The problem is, the state began issuing new licenses back in October, licenses that are more complicated to make, and copy.
DMV spokesperson Mike Maranda said, "These cards contain a number of seen and unseen elements on the card to prevent fraudsters, to prevent counterfeiting."
Miranda says 10% of the cards are coming out with errors and have to be redone.
It's not only affecting California's eight million licensed drivers, but the one million Californians with ID cards, people like Christopher Crouch. His renewal notice for his ID card came in December; he sent it back right away.
Christopher Crouch said, "But when a period of six weeks had gone by, I felt, now it's time to ring. What I couldn't say for certain was 'Did they receive my application back?'"
Three months went by, still no new ID card, and his current card was now expired.
The DMV is sending out 90 day extension notices, but only for people with a driver's license, those who have just an ID card are out of luck.
Christopher Crouch says he can understand the delay, he just wishes the DMV would communicate better.
Crouch said, "If I'd been told by somebody, 'sorry Mr. Crouch, you haven't got your card, it is a problem, we're running three months late. I would have known they had my application, I wouldn't have worried."
The DMV hopes the processing time speeds up in the coming weeks.
To stay updated on the status of your driver's license or ID card, log on to the DMV's new website at: www.dmv.ca.gov.dl/dlidstatus.htm
