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Now a bipartisan group of 59 state lawmakers has fired off a letter to Bank of America's CEO demanding to know why it's happening.
The bank is vague with answers, only citing the Employment Development Department's crackdown on fraud but lawmakers say it's taking money from honest workers just when they need it most.
Michael Conant, a laid-off hotel worker in San Francisco, watched as all $16,800 evaporated from his EDD account.
"You guys took $16,000 from the account. Where did it go?" he asked. "They left nothing in there. There was nothing in the account," said Conant.
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The same thing happened to Anthony Serafino of San Francisco. His EDD account was suddenly frozen, and when the bank unlocked it, all his money was gone.
"The money got taken away. They froze my account and took the money," said Serafino. "It was in different increments, but it added up to $10,000."
Now, unemployed workers across California are flooding the offices of many state lawmakers, saying benefits disappeared from their accounts, too.
"Bank of America has not provided any answers as to why this is happening. There's a bit of finger pointing going on and it's absolutely unacceptable. It's just another example of failure of our unemployment system during this pandemic and recession," said Assemblymember David Chiu (D - San Francisco).
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Now, a bipartisan group of 59 state legislators is demanding answers from Bank of America, firing off this letter to CEO Brian Moynihan, saying: "Every legislative office in the state has experienced an unprecedented number of constituents" asking to resolve problems with EDD and Bank of America.
The letter poses a list of questions to be answered by Tuesday, Dec. 1.
- "Why is Bank of America taking funds and freezing (debit) cards?"
- "What needs to happen... to have the funds restored?"
- "Has Bank of America had to pay penalties... due to fraud on its cards?"
Bank of America tells us it will respond directly to legislators, but in general would say: "We are working with the state and law enforcement to identify and take action against fraudulent applicants, protect taxpayer money and ensure that legitimate applicants can access their benefits."
It was not clear if the bank will provide any specific answers to all these questions.
"This involves a contract between the state and the Bank of America and from my perspective we're going to have to revisit that contract because it is clearly failing the people of California," said Assemblymember Chiu.
Assemblymember Chiu, who signed the letter, says workers are losing benefits when they need them most.
"They're having trouble putting food on the table or paying the rent... for the debit cards to lead to draining of funds is not acceptable," said Assemblymember Chiu.
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"I'm on a beyond-a-shoestring budget. I never felt food insecure my whole life," said Conant. "There's emotions that go behind that. You feel cheated, more or less."
Anthony Serafino concurs. "It was stressful. Yeah, really stressful."