California DMV to close offices statewide for half-day to re-train employees on customer service skills

Wednesday, July 24, 2019
FRESNO, Calif. (KFSN) -- The Department of Motor Vehicles has announced that on Wednesday, July 24, 2019, it will close offices statewide for half a day to re-train employees on customer service skills.

It says it's doing this to better prepare employees to process REAL ID transactions and reinforce training on providing "excellent" customer service.
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The training will take place at 183 DMV field officers, and more than 5,000 employees will receive the training at their home offices, which will open for business at 1 p.m.
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DMV Call Centers (1-800-777-0133) will remain open during the half-day office closure.

Customers also will be able to:
  • Conduct transactions online, at dmv.ca.gov, including renewing a vehicle registration, changing an address, requesting a copy of their driving record or making an appointment.

  • Conduct transactions at DMV Now self-service kiosks located at grocery stores and select libraries, such as renewing a vehicle registration, filing for planned nonoperation (PNO) status, submitting an affidavit of non-use, submitting proof of insurance, and paying a $14 insurance reinstatement fee. You can search for these kiosks using an online map.

  • AAA members may visit AAA offices to conduct some transactions, including vehicle registration renewal.

  • Registration services also are available at California DMV Business Partners for a fee. You can search for these partner locations using an online map.
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