DoubleTree Portland tweeted Saturday that the two men's "actions were inconsistent with our standards."
Jermaine Massey accused the hotel of racially profiling him after a security guard called police to remove him from the lobby.
The guard told Massey that if he could not provide a room number, he would be asked to leave. Massey posted an Instagram video that shows part of the interaction with the guard.
The hotel's general manager said the hotel had reached out to Massey privately but attorneys for Massey said they want a public explanation on why he was told to leave.
Oregon Public Broadcasting reports Massey's lawyers intend to pursue legal action.