WATCH ABC - A live stream of ABC30

WATCH ABC Frequently Asked Questions

ABC30 has taken another giant step into the digital future with WATCH ABC, an app that will allow viewers in the Fresno Area to watch a live stream of Channel 30 programs online, on their smartphones, tablets or other devices! Below are some frequently asked questions if you are accessing WATCH ABC.

If you have a question or need support for something that is not covered below, please call

WATCH ABC Customer Care: 1-800-230-0229.

You can also use our feedback form or go to WATCHABC.com.

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TOP QUESTIONS FROM USERS

What is WATCH ABC?

WATCH ABC lets you view the ABC30 and ABC network programming live or on demand on various devices like smartphones, tablets, and your computer. It puts access to the network right into your hands - at home or on the go. Sign in with a participating TV provider to start watching live and to view "advantage window" video on demand.

How do I access WATCH ABC?

Access to the ABC30 WATCH ABC Live Stream and to ABC on demand episodes within one week of air will be available to subscribers of the below participating TV service providers.

• AT&T U-verse
• BEK TV
• Cablevision Optimum
• Charter
• Comcast XFINITY
• Cox Communications
• DISH Network
• Google Fiber
• Midcontinent
• Verizon FiOS

If you subscribe to any of these participating TV providers, verify your account with a username and password by following the on-screen prompts on WATCHABC.com or in the WATCH ABC app. If you don't have a username and password, contact your TV provider customer service department for help.

If your provider is not listed, we're working to add more. In the meantime, you have a few options:

• Check your TV provider's video on-demand offering. Most offer next day viewing.
• You can access episodes on WATCHABC.com and the app a week after they air.
• New episodes are also available with a subscription to Hulu Plus, or for purchase on iTunes and Amazon Instant Video.

Access to on-demand episodes: Pay TV service providers are a key part of the television industry in delivering broadcast content through new technology platforms. Now, with the support of participating pay TV service providers, the ABC network is able to continue to bring live entertainment, news and sports programming on a national and local level as well as the latest on-demand episodes on new, emerging digital platforms at no additional cost to their subscribers. This approach also allows ABC to offer several on-demand episodes that are available to everyone.

How do I watch the most recently aired episodes on demand?

To watch the most recently aired episodes, sign in with your participating TV provider username and password. All you have to do is select your participating TV provider from the list, verify your username and password, and start watching!

You can also watch several episodes without signing in. If you don't have a subscription with a participating TV provider, you can still see several recent episodes on WATCH ABC. You only need to sign in to view the most recently aired episodes.

New episodes are also available for purchase on iTunes and Amazon Instant Video; or with a subscription to Hulu Plus. On-demand viewing through a set-top box provider is another way to catch up on recently aired episodes.

Why do some episodes say VERIFY TO WATCH?

This label helps users identify which episodes require them to sign in with a participating TV provider.

If I already verified my information, but travel to another place, can I still view the live stream?

Please know that geographical restrictions may apply and that ABC30's live stream is only available within the Fresno viewing area.You may access other live streams if available in those areas.

In some cases, your participating TV provider isn't available in your destination. Or the local station in your destination isn't included in the live stream yet. TV providers and live streaming vary by location.

If I verified my information and can access the live stream, can I always view the latest, aired episode on demand?

Once again, some geographical restrictions may apply. In some cases, your participating TV provider does not support all on demand features even though you can access the live stream.

How do I watch the live stream?

The live stream is currently available in several US markets with more on the way.

Live Stream is currently available in Philadelphia, New York City, Los Angeles, Fresno, San Francisco, Raleigh-Durham, Houston, and Fresno. You must be located within each available station's local viewing area and must verify your participating TV provider account for access to the WATCH ABC Live Stream in your area. It's included with your TV subscription services. Program substitutions may apply.

WATCH ABC will automatically detect your location to make sure there's a live stream available. Then just verify your participating TV provider and start watching live.

Go to GETWATCHABC.com to check availability in your area. If your TV provider doesn't yet support it, you can let them know you are interested in WATCH ABC and the great ABC programming it offers by calling or filling out an easy online form on GETWATCHABC.com.

Where can I get WATCH ABC?

• Your desktop computer at WATCHABC.com
• Apple TV
• On iPhone, iPad, and iPod touch by downloading the app from the App Store
• On supported Android devices by downloading the app from the Google Play store
• On Kindle Fire tablets by downloading the app from the Amazon Appstore
• On Windows 8 by downloading the app from the Windows store

Is there an extra cost?

WATCH ABC is brought to you by your local station and participating TV providers at no additional cost. It's included in your TV subscription service.

Program substitutions may apply for live programming.

Why can't I get the live stream?

The live stream may not be available in your geographic area yet. Or your provider isn't participating just yet. We're working hard to add more geographic areas and more participating TV providers in the near future.

The live stream is currently available in the following areas: Philadelphia, New York City, Los Angeles, Fresno, San Francisco, Raleigh-Durham, Houston, and Fresno. You must be located within each available station's local viewing area and must verify your participating TV provider account for access to the WATCH ABC Live Stream in your area. It's included with your TV subscription services. Program substitutions may apply.

Go to GETWATCHABC.com to check availability in your area. If your TV provider doesn't yet support it, you can let them know you are interested in WATCH ABC and the great ABC programming it offers by calling or filling out an easy online form on GETWATCHABC.com.

When are new episodes added to the player?

New episodes are typically added the day after they air on TV.

How much does the WATCH ABC app cost?

The WATCH ABC app is free to download and is available on the following mobile devices.

Which mobile devices are supported?

This is not a complete list go to WATCHABC.com for the most update list.

Most Apple mobile devices with iOS 5.0 or above: iPad, iPad mini, iPhone, iPod touch. Download WATCH ABC app in iTunes App store.

Most Android or Kindle tablets: Kindle Fire (2nd Gen), Kindle Fire HD 7.0", Kindle Fire HD 8.9", Google Nexus 7" & 10", Samsung Galaxy Tab 2 7" & 10.1", Samsung Galaxy Note 8" & 10.1." Download WATCH ABC on the Amazon Appstore for Android or Google Play Store. Other tablets with Android 4.0 may also work.

Android Phones: Google (LG) Nexus 4, HTC One, Samsung Galaxy SII, SII, S4, Samsung Galaxy Note, Note 2.

Apple TV (2nd generation and above)

Devices not supported: If your device has the supported version of Adobe Flash listed in our system requirements, you may find that our site works in your mobile browser, but we do not support devices not listed.

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If you have a question or need support for something that was not covered above, please call

WATCH ABC Customer Care: 1-800-230-0229.

You can also use our feedback form or go to WATCHABC.com.