PC Club Closes Doors, Customers' Computers Inside

8/3/2008 Fresno, CA, USA More than 30 PC Clubs throughout the nation shut their doors this week, including the Fresno location at Blackstone and Shaw, leaving customers' computers trapped inside.

"What's really bad is I can see my laptop sitting in there and can't get to it," said Mike Qualls of Selma. Qualls said he last spoke to someone at the store on Monday. "He said he's still working on the problem. The next day they closed their doors without any warning, no calls."

Now, Qualls wants his computer back. "It's a huge inconvenience. Because not only do I use it for work but I got pictures I had on there, different things I kept. For the grandkids, pictures and things," said Qualls.

A sign posted on the store's door shows Qualls is not the only customer who prepaid for repairs, only to be left without a computer. Steve Seaver of Visalia also showed up looking for answers Sunday. He said he's out $800 dollars worth of computer equipment. "We prepaid for some motherboards and parts and didn't get them. Doesn't look like we're going to get them either," said Seaver.

Fresno's PC Club closed its doors this week after NAOC Holdings, which just recently acquired the retail chain, filed for bankruptcy. A recorded message at NAOC's headquarters in the City of Industry tells customers their computers will be returned in an "urgent manner." The recorded message tells customers, "We are in the process of shipping all service related items to PC Club headquarters in the City of Industry, CA… Upon receipt at headquarters, the items will be sent via ups to the address listed on the invoice."

The message tells customers most of them should receive their computers by August 9th. Still, the recording does little to reassure Mike Qualls. "Why would they want to send my computer from here, where I'm at to another destination, which it could get lost, and then back to me? It's ridiculous. And who knows what shape it will be in when I finally get it back?" said Qualls.

The Better Business Bureau tells Action News they have been notified of PC Club's closure. They said if customers have complaints about PC Club, they should call the BBB. If they get enough, they could launch an investigation.


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