Investigators from the NTSB arrived at Newark Liberty International Airport on Monday after a near catastrophe over the weekend.
Theresa Claiborne had her final flight with United Airlines on Thursday.
Chicago Midway was recently ranked as the worst airport for flight delays, by FlightAware after a summer travel season full of mishaps across the nation.
TSA Officer Cecilia Morales heard people screaming for help and knew she had to act quickly, saying "my training and experience just took over."
About 150 passengers were taken off Jet Blue flight 573 bound for Tampa after two flight attendant noticed a suspicious photo.
Delays are reported at LaGuardia, Newark and Philadelphia airports due to air traffic controller staffing shortages amid the government shutdown.
