Naughty and nice company policies

FRESNO, Calif. (KFSN) -- Just in time for the holidays, Consumer Reports is out with its Naughty and Nice List, an annual look at company policies that are consumer-friendly, and some that are not.

For its efforts to help smokers kick the habit, CVS Pharmacy lands on Consumer Reports' nice list. More than 7,000 CVS pharmacies stopped selling tobacco and cigarettes. And they also launched a program to help people quit.

From JetBlue, a nice gesture for holiday travelers: If you notice a fare drop within two weeks of booking a flight, you can call the airline and receive a JetBlue credit for the difference in price.

Spirit Airlines is not so kind. It lands on the naughty list for hiking baggage fees by $2 per bag. The airline calls it a temporary fee, but it's just in time for holiday travel.

Among retailers, Zales jewelry chain is called naughty. In a CreditCards.com study, Zales charges the highest interest rate: 28.99 percent.

If you're in the market for a big-screen TV, Overstock.com is naughty for not accepting returns on sets 37 inches and larger.

Sam's Club turns up on the nice list this year. If you're planning a holiday meal, the warehouse store will refund double the money for members who don't love the fresh meat, produce, or baked goods they bought.

And if your holiday plans include buying tickets to an event, Consumer Reports puts StubHub on the nice list for being transparent about costs. The ticket reseller promises that the price you see for a ticket is the price you'll pay at checkout -- no surprises.