The incident happened at Chandler Regional Medical Center. The premature twin girl fell out of an employee's hand and landed on a table, just seconds after she was born.
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The parents posted the video on Facebook after they were frustrated with a lack of answers and apologies. In less than 24 hours, it has been shared more than 100,000 times and viewed well over one million.
Derrick and Monique Rodgers' twin girls, Morgan and Madison, were born on Valentine's Day just minutes apart.
Video shows Morgan, who weighed three pounds and four ounces, falling from a hospital employee's hand, onto a table. Nearby nurses helped grab the baby, preventing her from falling off the table and onto the ground. The whole incident lasted a few seconds.
"I feel like she was treated like a sack of potatoes," Monique said to KNXV-TV. "I kind of promised myself that I would never watch that video again."
Derrick was recording the whole incident. He later confronted the doctor he says was holding Morgan at the time of her fall.
"I told him, 'You dropped my baby,'" said Derrick, recalling the encounter. "He had like a nonchalant look on his face. Then I showed him the video, and he had nothing to say after that."
An ultrasound roughly one week later revealed Morgan had "a grade one germinal matrix small bleed."
The family told KNXV-TV they were not made aware of the ultrasound until more than six weeks after it was completed.
The "small bleed" is basically a tiny hemorrhage of the brain. A former NICU nurse told KNXV-TV they are somewhat common in premature babies, and will not lead to any long term negative effects.
The nurse practitioner also said accidents happen in the chaotic delivery room environment, especially when doctors are looking to ensure a premature baby is breathing and responding like a normal infant. She said that while the video appears shocking to the public, the fall was relatively minor and did not appear to cause the child harm.
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Derrick and Monique admit, besides being small, Morgan is doing well. They say the one thing that concerns them is her propensity for shaking.
"She does this like tensing up and her body kind of shakes," said Monique.
Both parents want to know what is causing the shaking and if it is permanent.
"I would like to know if this was due to her having a low birth weight or if it was due to her being dropped on her head," said Monique.
The parents of four are hopeful their smallest daughter will grow up healthy and happy, but they want the hospital staff to be more careful and learn from this mistake.
"You know, an apology when it happened could've gone a long way," said Monique.
Dignity Health Chandler Regional Medical Center sent KNXV-TV the following statement: Because of patient privacy laws and a request from the family not to release information, we are unable to comment specifically on this matter. The safety of our patients and their families is always our top concern. The medical team at Dignity Health Chandler Regional Medical Center takes this matter extremely seriously and is working to conduct a comprehensive review.