Besides repairs, what about routine maintenance like tire rotation and oil changes? Again the survey showed people were generally more satisfied at independent shops, but by a smaller margin.
Consumer Reports did find a few makes where people were almost as happy getting service at the dealerships. That was true Lexus, Infinity and Acura.
But bottom line, for car repairs and maintenance, an independent mechanic is a better bet.
Before you go with a mechanic, check their record with the Better Business Bureau and Bureau of Automotive Repair. Talk to other customers about their experience. And get a written estimate before the work begins.